Since 15 February 2016. There is a possibility of extra-judicial resolution of disputes between consumers and businesses electronically via the Internet platform Online Dispute Resolution (ODR) the European Union.
The platform enables the investigation of claims arising from online sales or service contracts (as defined in Regulation of the European Parliament and of the Council (EU) No 524/2013 of 21 May 2013. On online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22 / EC), hereinafter referred to as the "Regulation" between consumers living in the EU, and businesses established in the EU.
The platform can be found at: http://ec.europa.eu/consumers/odr/
At the same time we remind you that e-mail address into an online store TATUUM where you can contact us to: email@example.com