Frequently asked questions
My account
1. Click on the LOG IN icon in the top right corner of the page.
2. Below the login form, you will find the REGISTER button.
3. Fill in the required details, e-mail address, password, telephone number and tick the required consents.
4. We will send an activation link to the e-mail address you provided. Go to your e-mail inbox, where you will find a message from our brand. Follow the instructions provided there. You will be taken to a subpage where you can provide all the necessary information.
Creating an account offers a number of benefits that make shopping at TATUUM even more convenient and comfortable for customers. By creating an account, you gain the ability to:
- access your order history,
- save delivery addresses and invoice details, which speeds up future purchases,
- track your orders,
- create a wish list (adding a product to the list does not mean that the product is reserved),
- send private messages to Customer Service,
- efficiently request returns for your orders.
By joining the TATUUM TUUGETHER loyalty programme, you gain the ability to - check the validity of gift vouchers and the number of points accumulated under the loyalty programme.
ACCOUNT INFORMATION In this tab, you can complete or modify your personal details, join the TT club and change your account password (it is not possible to change your e-mail address).
MY ORDERS In this tab, you will find all orders placed from your account. By clicking on ‘view details,’ you can see information about your order and request a return.
MY RETURNS In this tab, you will see all requested returns for your orders.
SHIPPING ADDRESSES In this tab, you can check/save/modify your saved shipping address for orders.
DISCOUNT CODES In this tab, you can check the current promotional discount codes. If you are a TATUUM TUUGETHER club member, you will also find your discount vouchers and loyalty programme points here.
CUSTOMER SERVICE In this tab, you will find a form to contact customer service and your request history.
SIGN OUT Click to log out of your account.
After logging in, in the MY ACCOUNT tab you will find:
‘ACCOUNT DETAILS’ in this tab you can complete or modify your personal details, join the TT club and change your account password.
‘SHIPPING ADDRESSES’ in this tab you can check/save/modify your saved shipping address for orders.
You can also send information about changes or additions to your details by email to [email protected].
It is not possible to modify the email address associated with your account. If, for any reason, you are unable to use this address, please contact Customer Service.
If you want your account to be linked to a different email address, you will need to create a new account and contact Customer Service. Your order history will not be transferred to the new account, but will be available after contacting Customer Service.
If you do not remember your account password
1. Click on the LOG IN icon in the top right corner of the page.
2. Below the login form, you will find the message Forgot your password? – clicking on the link will allow you to enter the email address your account is registered to.
3. We will send a message to your email address with a link that will allow you to create a new password. You will find the message in your inbox; follow the instructions provided.
Our online store is compatible with the most popular web browsers, including Microsoft Edge, Google Chrome, and Mozilla Firefox — no additional software is required.
The most common reason for login problems is entering the wrong login (the email address used when registering your account) or password. If changing your password using the Forgot your password? option does not solve the problem, please contact Customer Service.
Data processing is described in detail in the PRIVACY POLICY tab, which you will find at the bottom of the page.
To better protect your data, remember to set a password with an appropriate level of difficulty (it is recommended to use upper and lower case letters and a long password). Remember not to share your login details with third parties.
To withdraw your consent to receive notifications, send an email to [email protected], making sure to include your telephone number or email address in the message.
You can unsubscribe from email newsletters by clicking ‘unsubscribe’ at the bottom of the notification you receive.
To delete your account, please contact our Customer Service at [email protected].
Payment
To ensure your shopping experience is completely secure, we encourage caution and attentiveness during transactions. We have received reports of fake websites impersonating the TATUUM store. The only official online store of our brand is www.tatuum.com. Our products are also available at www.zalando.pl and www.aboutyou.pl. Please avoid using websites that misuse our brand name, product photos, or try to impersonate TATUUM. If you come across a suspicious site, please report it to us at [email protected].
We do not provide bank account numbers for traditional bank transfers. You can pay for purchases in our online shop using the payment method selected when placing your order. If you wish to pay for your order by traditional bank transfer, please select the Przelewy24 payment service.
Please note that we do not change the payment method – for your security, we never send messages informing you that the account for payment has changed and requesting you to make a transfer. Please remain vigilant online.
Gift cards can only be used for purchases made in physical TATUUM stores.
The payment method is selected during checkout. If you wish to pay upon delivery, we recommend choosing the "cash on delivery" option. In this case, you can pay the courier either in cash or by card.
You have 24 hours to complete the payment. Otherwise, your order will be automatically canceled by our system. To make the payment, please use the link provided in the order confirmation email.
A payment reminder is sent when payment for an order has not been completed correctly. Please make the payment as soon as possible after placing your order. Unpaid orders are automatically cancelled.
We also encourage you to check your email inbox carefully. It may happen that an order was accidentally placed twice and one of them remains unpaid. In this case, there is no need to worry — simply ignore the reminder and the additional order will be automatically cancelled.
If you choose InPost Parcel Locker (Paczkomat®) as your delivery method, please note that online prepayment is required to complete your order.
The current payment methods are visible in the shopping basket. You can pay for your order via Blik, Przelewy24, PayU, PayPo, KLARNA or cash on delivery, directly upon receipt of the parcel from the courier (this option is only available for delivery to a specific address). Online payments are made via the operator's website – when finalising your order, you will be redirected to the website where you can make your payment.
If you choose in-store pickup as your delivery method, online prepayment is required to complete your order.
You can pay for your order using any of the methods available on the website at the time of placing the order.
It is not possible to pay for your order at the cash desk of a brick-and-mortar store – this applies to both cash and non-cash (payment card) transactions. If you choose ‘cash on delivery’ as your payment method, your order will be processed immediately. If you choose another payment method, you will have 24 hours to pay for your order using the link sent to the e-mail address you provided.
Information about available payment methods can be found in the PAYMENTS tab at the bottom of the page.
BLIK
Enter the BLIK code obtained from your account and then confirm your order.
Przelewy24
You will be redirected to the Przelewy24 payment service to complete the payment process. Follow the instructions. Once the payment has been confirmed, the transfer will be completed.
PayU
You will be redirected to the PayU payment service to complete the payment process. Follow the instructions. Once the payment has been confirmed, the transfer will be processed.
GOOGLE PAY / APPLE PAY
To pay via Google Pay or Apple Pay, select PayU.
KLARNA
You will be redirected to the Klarna website. Log in or create an account on the Klarna website and follow the instructions provided.
PAYPO
You will be redirected to the Przelewy24 website, then select deferred payments and follow the instructions. PayPo pays for your purchases and you receive your order. You have up to 30 days to repay PayPo.
CREDIT CARD
To pay by credit card, select PayU or Przelewy24, then enter your card details. ON DELIVERY
Pay by cash or card when you receive your parcel. This option is only available for courier delivery. Select the ‘cash on delivery’ payment method.
This message means that the bank or payment operator has declined the transaction.
The most common reasons are:
•Insufficient funds in the account or card limit exceeded.
•Incorrect card details (number, expiry date, CVV).
•No 3D Secure authorisation (e.g. payment not approved in the bank's app).
•Blocked card (e.g. for online or foreign payments).
•Online transaction limit exceeded.
•Technical problem on the part of the bank or payment operator.
Orders
To ensure your shopping experience is completely secure, we encourage caution and attentiveness during transactions. We have received reports of fake websites impersonating the TATUUM store. The only official online store of our brand is www.tatuum.com. Our products are also available at www.zalando.pl and www.aboutyou.pl. Please avoid using websites that misuse our brand name, product photos, or try to impersonate TATUUM. If you come across a suspicious site, please report it to us at [email protected].
To place an order, add the products you want to purchase to your basket: you can do this by clicking on the selected size in the category view or by entering the product view, selecting the size there and clicking the ‘add to basket’ button. Once you have placed all the products you are interested in in your basket, click on the basket icon in the top right-hand corner of the page. On the subpage to which you will be redirected, you can verify the contents of your basket, add codes and gift vouchers, and see the price of your entire order. If all the details are correct, click on the ‘CONTINUE’ button. The next step is to enter the details of the person placing the order, select the delivery method and payment method, and confirm the order. Then, confirm that you have read the store's terms and conditions and privacy policy. The last step is to click on the ‘BUY AND PAY’ button. If you have any difficulties with the ordering process, you can make a purchase with the help of our Customer Service Department by contacting our consultants by telephone, Monday to Friday from 8:00 a.m. to 5:00 p.m., on +48 42 237 21 91.
Adding items to your cart does not reserve them. A product is only reserved once an order is placed and successfully registered in our system. There is no other way to reserve a product.
If the product you're interested in is unavailable in your preferred size or color during your visit to a TATUUM store, simply ask one of our Sales Assistants — we’ll be happy to place an online order for you! You can choose to have the product delivered to the store of your choice or directly to your specified address.
Yes, you can place an order without registering an account in our online store. However, not creating an account means missing out on several benefits, such as viewing your order history, saving delivery details, and accessing special offers for regular customers.
You will receive an order confirmation email once the checkout process is complete.
You can complete the payment within 24 hours by clicking the payment link included in the confirmation email you received after placing your order.
If you have a customer account, information about the current status of your order will be available in the ‘My Account’ tab. Additionally, on the day your order is processed, an e-mail will be sent to your e-mail address with the sales documents and the consignment note number.
You can ask our TATUUM Assistant about the status of your order and payment – the chat is available on our website.
If you require detailed information, please contact Customer Service.
You can cancel your order only before the items are prepared for shipment in our warehouse. Once the order has been processed, cancellation is no longer possible. To cancel an order, please send a request via the contact form or email us at [email protected], including your order number. You can also contact our Customer Service team by phone.
An order may be cancelled due to:
•non-payment
•lack of data necessary to process the order
•a technical error that prevents processing
•product unavailability during order fulfilment
You can modify your order only before the items are prepared for shipment in our warehouse. Please contact our Customer Service team — they will check the current status of your order and confirm whether changes, such as updating the delivery address or product size, are still possible. Once an order has been placed, it is not possible to:
change the payment method,
add more items to the order,
exchange the ordered product for a different model.
The order completion time is up to 7 working days from the moment the order is confirmed. In some cases, it may be extended to 10 days.
Usually, the order completion time in our warehouse is 2-5 working days, then the parcel is sent – delivery takes 1-2 working days.
If your order does not match the details confirmed during purchase — for example, you receive a damaged or incorrect item, or the order is incomplete — please contact our Customer Service team immediately. You can reach us via the contact form at the bottom of the homepage in the “Contact – Write to us” section, or by phone at +48 42 237 21 91.
If you wish to cancel the in-store pickup of your order, please inform our Customer Service team or contact the specific store directly. The refund will be issued to the same account or card used for payment. You will receive the funds within 14 days from the date of cancellation.
An invoice is issued for every order and will be sent to you by email. If you would like to receive a paper version, please let us know while placing your order by leaving a note in the "Order comment" field.
If you cannot find the invoice message, please contact Customer Service.
Yes, each time you place an order, you can provide a different shipping address, as long as it is valid for the selected delivery country. If you wish to edit your saved delivery addresses, log in to your account and make the changes in the "Shipping Addresses" section.
You have 24 hours to complete the payment. Otherwise, your order will be automatically canceled by our system. To make the payment, please use the link provided in the order confirmation email. Cancelled order cannot be reinstated. If the products are available on the website, you may place a new order.
Yes, below the recipient details form, click on ‘I want an invoice for my company’, and an additional form will appear for you to fill in. It is not possible to add this option after placing an order or to change the details.
The MY ORDERS tab only shows orders placed from a logged-in account in the online shop. If you cannot see your order, it means that it was placed as a ‘guest’. Your online customer account does not show your in-store purchase history.
Delivery
All available delivery methods and their prices are displayed in the cart during the checkout process. If you’d like to check them in advance, please visit the Delivery section at the bottom of our website.
Yes. You can select the delivery country from the menu at the bottom of the website. Clicking on the country name will open a special window displaying the full list of countries we ship to.
If the parcel is damaged or its contents do not match the order, there are two ways to resolve the issue: refuse to accept the parcel and write a report in the presence of the courier or, if the damage to the parcel was discovered after acceptance, contact Customer Service immediately.
The damage should be reported to the carrier immediately after the damage/discrepancy is detected. You can fill out a damage report and file a complaint directly with the courier company. The damage report does not initiate the complaint process, but it is necessary for the complaint to be considered. Keep the original packaging in which the goods were delivered.
InPost
damage report
complaint form
DPD
damage report
complaint form
ORLEN Paczka
damage report
complaint form
Couriers are not required to call the recipient before delivery, although many of them choose to do so. If it is particularly important for you to contact the courier, we recommend reaching out to the courier company's helpline. Once your package has been dispatched from our warehouse, you will receive an email with the shipment tracking number.
Yes. Once your order leaves the warehouse, the tracking function is activated. You will receive an email with a link that allows you to check the current location of your package. Important: The tracking feature is not active immediately. It usually takes about 12 hours after dispatch for the tracking link to become functional.
Yes. While placing your order, select the "in-store pickup" option and choose the store where you’d like to collect your package. Please note that this option requires you to complete the payment during checkout on our website.
When the parcel is delivered to the store, the system will generate a notification with a PIN number for collection, which will be sent via text message or email.
If the waiting time between receiving information about the order being fulfilled in the warehouse and the order being delivered is too long, please contact Customer Service.
Your order will be held at the TATUUM store for 10 days from the moment it is delivered. After this period, the package will be returned to the online store's warehouse, the order will be canceled, and the payment will be refunded to you in accordance with the order cancellation procedure.
Unclaimed orders will be returned to our warehouse and treated as returns. After processing, a message will be sent to your e-mail address with a corrected invoice if the order has been paid for, and a refund will be requested.
The collection code is sent by the carrier; the form of delivery depends on the selected delivery method. Check your SMS and e-mail inboxes.
InPost – notification in the app or by SMS and e-mail.
Orlen Paczka – SMS notification
DPD collection point – SMS or e-mail notification
Collection in store – SMS after the parcel has been accepted on site
If the parcel has been delivered and is ready for collection, but you still have not received a notification, please contact Customer Service.
Returns and exchange
You can register your return on the day after receiving your order, at which point the order status will change to ‘completed’, allowing you to submit your return.
You can return your order within 30 days of receiving your parcel.
You can exchange the purchased item for a different size at any TATUUM store in Poland. Please note that the online store does not offer exchanges. To complete the exchange, you’ll need to present the invoice (a digital version is acceptable).
Regardless of the return method you choose, please start by registering your return. If you have an account in our online store, you can register the return in the "My Orders" section by clicking "See details." If you made your purchase as a guest, click HERE.
You can return the products at your own expense to the following warehouse address:
KAN Sp. o.o.,
Panattoni Appliance Park
ul. Jędrzejowska 85
93-636 Łódź.
You can also return your parcel using the Wygodne Zwroty service by clicking HERE. Be sure to include the ORDER NUMBER related to the return in your package.
Alternatively, you can return items free of charge to any TATUUM store in Poland. Please have your ORDER NUMBER ready for the return. You can find a list of stores HERE.
The refund will be issued promptly, no later than 14 calendar days from the day we receive your statement of withdrawal from the contract.
We may withhold the refund until we receive the returned product or proof of its shipment — whichever occurs first.
After settling the refund, an e-mail will be sent with a corrected invoice, and then we will arrange for a refund.
The refund will be issued using the same payment method that was used when placing the order.
If the order was paid for by cash on delivery, please provide your bank account number when requesting a refund.
Whether you plan to return your order in-store or send it back to the warehouse, please start by registering your return.
If you have an account in our online store, you can register the return in the "My Orders" section by clicking "See details."
If you made your purchase as a guest, click HERE and fill in the required information. After completing the form, you’ll receive a return confirmation at the email address you provided.
Please note that you are responsible for organising and covering the cost of the return.
Yes. You can return your parcel at a favorable price through the Wygodne Zwroty service by clicking HERE.
You can also return your order directly via InPost. To do so, go to inpost.pl/SzybkieNadania, select the option PARCEL LOCKER > HOME, and enter the address of the TATUUM warehouse.
Yes, you can. Please pack each return separately — for example, in paper bags — and attach a note with the corresponding order number to each one. Place all returns into a single parcel. If you’re using our original packaging, remember to remove the old shipping label.
Refunds for online purchases will be settled according to the sales document issued. The price of the returned product on the invoice = the refund amount.
Please check your e-mail inbox; we may have already sent you a message explaining the situation. If you do not have any information about the reason for the difference, please contact Customer Service.
If you return part or all of your order in which you used a voucher from the TATUUM TUUGETHER Club, it will not be refunded to your account.
You can return any product purchased on our website, provided that the product has all its tags and shows no signs of use.
Returns will not be accepted if:
•the product shows signs of use
•it does not match the order
•the return period has expired.
We will inform you of this by e-mail if the product has been returned to our warehouse.
Complaints
All products purchased in the store are covered by a 2-year warranty for defects that make the item non-compliant with the purchase agreement, starting from the date of purchase.
You can file a complaint in person at any TATUUM store or send it to the following warehouse address(please pack the product together with the completed complaint form):
KAN Sp. z o.o.
Panattoni Appliance Park
ul. Jędrzejowska 85
93-636 Łódź
Your complaint should include: the order number (or other details that allow us to identify it), your contact information so we can respond to the complaint, a description of the issue that is the basis for the complaint.
Complaint form
Complaints are typically reviewed within 14 days.
Once your complaint has been reviewed, you will be notified of the outcome by email.
Discount Codes
The discount code should be entered when placing an order, in the shopping basket in the ‘ENTER DISCOUNT CODE’ field, then click ‘ADD’. Once the code has been accepted, the price of the basket will be recalculated.
Promotional discount codes cannot be combined. When placing an order, please choose the code that offers you the best deal.
If your discount code isn’t working, make sure it hasn’t expired and that it applies to the items in your cart. Personalized discount codes and vouchers require you to be logged into your customer account. If the problem persists, check that the code was entered correctly — ensure there are no missing spaces, special characters, or letters. If the code still doesn’t work, please contact our Customer Service team for assistance.
You can check the expiration date of your personal discount code by logging into your customer account and going to the "Discount Codes" section. The validity period of promotional codes is specified in the promotion terms and conditions available on our website.
To use your individual voucher, log in to the customer account it is assigned to, then enter the voucher code in the "coupon code" field in the cart. The terms and conditions for using the voucher are available in the Tatuum Tuugether program regulations.
Gift cards can only be used for purchases made in physical TATUUM stores.
It is not possible to add a discount code after placing an order. You can place a new order using the code. You can cancel an order without a discount – if possible, if it has been shipped, you can refuse to accept it (the order will be returned to our warehouse and treated as a return) or return the received order within 30 days.
TATUUM TUUGETHER Club
Membership in the Tatuum Tuugether Club comes with a range of privileges for our loyal customers. Upon joining, you’ll receive a welcome voucher worth 50 PLN. Every purchase earns you points that bring you closer to receiving a loyalty voucher. On your birthday, you’ll receive a special 15% discount voucher. Additionally, club members are the first to receive information about current promotions — including exclusive offers available only to members.
Before using your discount voucher, please make sure that:
you are logged into your account on the online store when placing the order,
you are eligible for the membership discount in the Tatuum Tuugether loyalty program,
the voucher is still valid,
the items in your cart meet the conditions assigned to the voucher, as stated in the promotion's terms and conditions.
To join the Tatuum Tuugether Club, simply ask a sales assistant at any Tatuum store for a registration form. You’ll be able to start enjoying the benefits right from your first purchase. If you prefer to sign up online, log in to your customer profile and go to the "Account Information" section. There, check the option "I want to join the TATUUM TUUGETHER Club and I accept its Regulations". From that moment, you’ll be a member of the program and can start using its benefits.
You can update your card details during a visit to any TATUUM store or by sending a request via email to [email protected].
Points for purchases are added to the loyalty programme account if:
• the salon card is linked to the online account
• the account has consent to participate in the TT club
• the order is placed from a logged-in account
To have points from online purchases credited to your Tatuum Tuugether Club card, the card must be linked to your online store account.
If you encounter any issues while synchronising your accounts, please contact Customer Service.
To link your loyalty card to your online store account, make sure that both the card and the account are registered under the same email address. When you select the option to join the loyalty program in your customer profile, the points you’ve already collected will automatically be assigned to your online account.
Points are valid for 365 days. If you collect 800 points, you will receive a 50PLN gift voucher.
All points for purchases made in Tatuum stores using a Tatuum Tuugether Club card are credited within 35 days from the purchase date. Points for online store purchases (with proper login) are added automatically but may take up to 35 days to appear in your account. If you still don’t see your points after 35 days, please contact our online store Customer Service team.
Each Tatuum Tuugether Club account must be registered with a unique email address and phone number. Loyalty program cards are valid only in the country in which they were originally issued.
You will receive a welcome voucher worth PLN 50 when you join the TATUUM TUUGETHER club, valid for 90 days, for non-discounted products.
You will receive a loyalty voucher worth PLN 50 after collecting 800 points for purchases (1 PLN = 1 point), valid for 90 days, for non-discounted products.
A birthday voucher worth 15% off, which you will receive 5 days before your birthday, valid for 30 days, for discounted and non-discounted products.
You can combine welcome and loyalty vouchers.
Product
Prices in the online store and regular Tatuum stores are the same. However, temporary promotions available online and in physical stores may vary.
Each product page includes a size chart — just click on the "product measurements" option. When choosing a model, refer to the measurements provided there. To determine the correct size, measure yourself and compare your measurements with the size chart. If you’d like to know the exact measurements of a specific product, use the "ask about the product" option. A consultant will measure the item and send the information to the email address you provide.
If you’d like to save products you like, create an account and enjoy access to your wishlist. Please note that adding a product to your wishlist does not reserve it.
Yes, a product may become available again on the website — it could be restocked or returned by another customer. If you're interested in purchasing an item that is currently unavailable, you can use the "Notify about availability" option. Select the size and enter your email address, and we’ll notify you as soon as the item is back in stock. This notification option is only available for sizes that are currently out of stock (marked in gray).
Yes. To check product availability in a store, select your desired size and then click the "check availability in the store" option. A window will appear showing all locations where the item is currently available.
Yes. On each product page, you’ll find a "product measurements" button that opens a chart with flat measurements of the item. If you need precise measurements for a specific model, you can use the "ask about the product" option located below the product description.
If you’d like detailed information about a product’s measurements, use the "ask about the product" option or contact our Customer Service team. Our consultants will be happy to help you choose the perfect fit.
Gift cards can only be purchased in our physical stores. They can also only be redeemed in-store.
Unfortunately, it is not possible to send a product from one store to another, from a store to an online shop, or from a store to a specified address. Check if the product is available online on our website and order it for collection at your store or for delivery to the address of your choice.
Unfortunately, it is not possible to reserve a product on our website or in our showrooms.
We display product prices in accordance with applicable regulations (Omnibus Directive). Any price changes – both reductions and increases – result from the brand's current pricing policy and periodic product value reviews.
Physical stores
Yes. When placing your order, select the "in-store pickup" option and choose the store where you would like to collect your package. To use this option, you must complete the payment during checkout on the website.
No. If you choose in-store pickup as your delivery method, online prepayment is required to complete your order.
Once your order is delivered to the store, the system will generate a notification with a pickup PIN code. This will be sent to you via SMS or email.
If you wish to cancel the in-store pickup of your order, please inform our Customer Service team or contact the specific store directly. The refund will be issued to the same account or card used for the original payment. You will receive the funds within 14 days from the date of cancellation.
Yes, you can return ordered products free of charge at any TATUUM store in Poland.
Yes, you can return your purchase within 30 days. Remember to bring your receipt with you. Details can be found at the bottom of the page in the ‘EXCHANGE AND RETURN POLICY IN STORES’ tab.
Yes, you can make a complaint at any TATUUM store in Poland.
At the bottom of the page, you will find the ‘FIND A SHOP’ tab, which contains a complete list of our stores, addresses, opening hours, and contact details.
Technical Issues
You can complete the payment within 24 hours by clicking the payment link included in the confirmation email you received after placing your order.
The most common reason for login issues is entering an incorrect login (the email address used during registration) or password. If resetting your password using the "Forgot your password?" option doesn’t resolve the issue, please contact our Customer Service team for further assistance.
Our online store is compatible with the most popular web browsers: Microsoft Edge, Microsoft Internet Explorer 10 and later, Google Chrome 23 and later, and Mozilla Firefox 16 and later — no additional software is required.
To use discount vouchers generated on your Tatuum Tuugether card, your card must be linked to your online store account. Our Customer Service team can assist you with linking your card to your account.
To earn points for online purchases on your Tatuum Tuugether card, the card must be linked to your online store account.
If your discount code isn’t working, make sure it hasn’t expired and that it applies to the items you’ve selected. Personalized discount codes and vouchers require you to be logged into your customer account. If the problem persists, check that the code was entered correctly — ensure there are no missing spaces, special characters, or incorrect letters. If the code still doesn’t work, please contact our Customer Service team for assistance.
Check if the problem occurs only on our website. If not, check your internet connection.
If the website does not display correctly, please follow these simple steps:
•Refresh the page
•Clear your browser's cache.
•Try opening the website in a different browser (e.g. Chrome, Safari, Firefox) or in incognito mode.
•Check if your browser is updated to the latest version.
•If possible, try opening the website on a different device.
If the problem persists, please contact our Customer Service with details of the device and browser on which the problem occurs.
Check your e-mail inbox thoroughly, including folders such as offers, notifications, and SPAM. If you still cannot see the message, please contact Customer Service.
Customer Service
Our Customer Service team is available Monday to Friday, from 8:00 AM to 5:00 PM.
Our Customer Service consultants are happy to assist you, no matter which contact method you choose. During business hours, you can reach us via live chat on the website or by phone at +48 42 237 21 91. You can also contact us at any time by: sending an email to [email protected], using the "ask about product" option, filling out the contact form on our website, or sending a private message through the official TATUUM profile on Facebook.
If you're having trouble placing an order through our website, we’re here to help! Contact us during Customer Service working hours at +48 42 237 21 91. Have a list of the products you wish to order ready, and we’ll assist you with completing your purchase. To use this option, you will need to provide your contact details (email address and phone number).
You can use the AI assistant on our website. It will help you with shopping and shopping-related topics on our website, including order status, promotions, return policy, and complaints.
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