LOYALTY PROGRAM - TERMS OF USE
TATUUM TUUGETHER LOYALTY CLUB TERMS AND CONDITIONS
applicable as of 23 April 2026
<b>1. GENERAL PROVISIONS</b>
1.1. The organiser of the loyalty programme, operated under the name "TATUUM TUUGETHER" ("CLUB"), is the limited liability company "KAN" SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office at ul. Wiączyńska 8a, 92-760 Łódź, Poland, registered in the National Court Register maintained by the District Court for Łódź -- Śródmieście in Łódź, 20th Commercial Division of the National Court Register, under KRS number 0000119998, Tax ID 7251019880, with a share capital of PLN 11,700,000.00 ("ORGANISER").
1.2. The Club shall be operated in accordance with the provisions of these Terms and Conditions. The Organiser reserves the right to amend these Terms and Conditions at any time, without obligation to provide reasons. All amendments to these Terms and Conditions shall apply from the date of their introduction, unless a particular provision specifically indicates a different date of effect. The current version of these Terms and Conditions is available on the website www.tatuum.com and is available to Members in Physical Stores. Introduction of amendments shall not infringe or limit rights acquired by Members prior to the amendment. In the event of amendment, the Organiser shall send information about the planned amendment to Members at their provided email addresses or telephone numbers, together with a link to the new version of these Terms and Conditions. Such notification shall be sent to Members no later than 14 days before the new version takes effect.
1.3. In accordance with these Terms and Conditions, any natural person with full legal capacity making purchases in the Organiser's Physical Stores or through the Organiser's Online Store may become a Club Member ("MEMBER"). The term "ONLINE STORE" means the online shop operated by the Organiser, located at www.tatuum.com and its sub-pages, as well as the TATUUM mobile application ("APPLICATION"), where the Organiser's products may be purchased. The term "PHYSICAL STORE" means a physical sales point for the Organiser's products operated by the Organiser or a "PARTNER" (a natural person, legal entity or organisational unit lacking legal personality, cooperating with the Organiser for the purpose of selling the Organiser's products). The current list of Physical Stores is available at www.tatuum.com and in the Application. Physical Stores and the Online Store are collectively referred to as "STORES".
1.4. A Member may join the Club before or during purchases in the Stores. Upon expressing the intention to join the Club, the Organiser creates an individual Member account ("ACCOUNT"), through which the Member participates in the Club. Within the Club, in exchange for purchases of the Organiser's products made in the Stores, a Member receives virtual "POINTS", which are accumulated in the Account. Once a specified number of Points has been accumulated, the Member shall be entitled to receive discounts and other benefits, detailed in these Regulations, in particular financial benefits awarded by the Organiser or obtained by the Member through redemption of accumulated Points ("VOUCHERS").
1.5. The Club is operated on the territory of the Republic of Poland from 1 March 2017 and shall continue until its termination. The Organiser reserves the right to terminate the Club with one month's prior notice. Notice of termination shall be provided through the Organiser's website by sending an appropriate communication to Members, and information about Club termination shall be made available in the Online Store and in a prominent location in Physical Stores.
1.6. Only adults, making purchases of the Organiser's products in their capacity as consumers and residing in the territory of the Republic of Poland may be Members. Employees and associates of the Organiser or Partner, or employees or associates of entities affiliated with the Organiser or Partner may not be Members. Sole proprietors may also join the Club, provided that membership is not related to conducting business operations and does not have a professional character.
<b>2. GENERAL RULES FOR PARTICIPATION IN THE CLUB AND JOINING THE CLUB</b>
2.1. Prior to joining the Club, a Member must familiarise themselves with these Regulations and accept the terms. A Member may join the Club at any time during the Club's operation. Participation in the Club is voluntary and free of charge. Creating an Account is also voluntary and free of charge, however it is necessary for a Member to participate in the Club.
2.2. In connection with Club participation, a Member shall receive information from the Organiser at their provided contact details regarding promotions, Vouchers, and all other information related to Club participation.
2.3. To join the Club, a Member must complete free registration. Registration may be completed through:
2.3.1. In a Physical Store – by providing a telephone number to which a one-time verification code is sent. Upon entry of the code by the Customer in the store, the Member's identity is verified and Club registration is completed.
2.3.2. In the Online Store – by completing a registration form, in which case possession of an account in the Organiser's Online Store is required.
2.4. In the registration form, a Member must provide the following information:
2.4.1. First name and surname;
2.4.2. Mobile telephone number;
2.4.3. Email address;
2.4.4. Date of birth – if the Member is interested in obtaining a Birthday Voucher.
2.5. A Member must provide true information and notify the Organiser of any changes. By joining the Club, a Member acknowledges that providing false or incomplete information may prevent their Club participation.
2.6. Upon completion of the registration form, a Member becomes a Club member, and the Organiser registers the Member and creates an Account on which Points shall be accumulated. Account creation does not entitle the Member to obtain Points, Vouchers, or any other additional benefits related to purchases made before joining the Club.
<b>3. ACCOUNT, POINTS AND VOUCHERS</b>
3.1. A Member may log into their Account through the "MY ACCOUNT" section. Login is performed using an email address and password. Only one Account may be created per email address. It is not possible to merge Points and Vouchers from different Accounts or to transfer Points and Vouchers from one Account to another.
3.2. A Member independently sets their Account access password. The password is confidential and should not be shared with third parties. The Organiser is not responsible for any damages incurred by a Member as a result of sharing the password with third parties.
3.3. Logging into the Account enables a Member to:
3.3.1. Verify the number of Points and Vouchers held;
3.3.2. Make purchases of the Organiser's products in the Online Store;
3.3.3. View transaction history in the Stores;
3.3.4. Filter purchase dates, locations, prices and product index numbers of the Organiser's products;
3.3.5. Receive information about current promotional campaigns;
3.3.6. Receive, view and utilise Points and Vouchers to reduce the price of purchases of the Organiser's products in the Online Store.
3.4. Deletion of an Account by a Member results in the loss of rights granted in connection with Club participation.
3.5. In connection with Club participation, a Member may obtain the following Vouchers. Vouchers shall be sent to Members within 35 days of the conditions for obtaining the Voucher being met:
3.5.1. Welcome Voucher;
3.5.2. Birthday Voucher;
3.5.3. Loyalty Voucher.
3.6. A Welcome Voucher is granted to a Member upon registration and obtaining Club membership. The condition for utilising the Welcome Voucher is making purchases of the Organiser's products for a minimum amount of PLN 299. The Welcome Voucher entitles a Member to a discount of PLN 50. The Welcome Voucher is valid for 90 days from the date of its dispatch to the Member.
3.7. A Birthday Voucher is granted to a Member only if the Member's date of birth has been provided. Five days before the Member's birthday, the Member receives a Birthday Voucher from the Organiser. The Birthday Voucher entitles a Member to a 15% discount. The Birthday Voucher is valid for 30 days from the date of its dispatch to the Member.
3.8. A Loyalty Voucher may be obtained through redemption of accumulated Points. A Member receives Points for purchasing the Organiser's products in the Stores, at a rate of 1 Point per each full PLN 1 spent. When determining the conversion rate, fractions of zloty are rounded down to whole zloty amounts. Once a Member has accumulated 800 Points, these Points are converted into a Loyalty Voucher valued at PLN 50, which may be used for purchase of the Organiser's products, provided that the minimum order value qualifying for use of the Loyalty Voucher is PLN 51. The Loyalty Voucher is valid for 90 days from the date of its dispatch to the Member.
3.8¹. If the value of non-discounted products covered by a Loyalty Voucher or Welcome Voucher is lower than the Voucher value, the Voucher shall be utilised only up to the amount enabling the price reduction of such products to no lower than PLN 1.00 gross per product. In such a case, any unused portion of the Voucher is forfeited.
3.9. Points expire after one year from the date of their acquisition by the Member. After this period, acquired and unredeemed Points are forfeited.
3.10. After half of the Voucher validity period has elapsed, the Organiser shall send a reminder to the Member's contact details regarding the expiring opportunity to utilise the Voucher.
3.11. A Birthday Voucher may be used for the purchase of non-discounted and discounted products of the Organiser. Welcome Voucher and Loyalty Voucher may be used only for non-discounted products of the Organiser. A Birthday Voucher cannot be combined with other Vouchers or other discount or marketing actions. Welcome Voucher and Loyalty Voucher may be used together, however they cannot be combined with other discount or marketing actions. When combining Welcome Voucher and Loyalty Voucher, the minimum order value must be at least PLN 1 higher than the combined Voucher values.
3.12. If a Member decides to use a greater number of Vouchers than necessary to reduce the product price to the minimum level, excess Vouchers shall be considered redeemed, although their use shall not result in further price reduction. The value of Vouchers used in this manner is not refundable. If Points or Vouchers are credited to a Member in violation of these Regulations, the Organiser is entitled to invalidate the incorrectly credited Points or granted Vouchers. Negative Point balance is not permitted.
3.13. The Organiser does not set a maximum number of Points that may be obtained during a calendar year or a maximum number of Vouchers. Points and Vouchers are honoured until the date of Club termination. Upon termination of the Club, accumulated and unredeemed Points and Vouchers are forfeited.
3.14. Redeemed Points and Vouchers are deducted from the Member's Account. Points and Vouchers cannot be exchanged for cash. The condition for obtaining Points from product purchases in the Organiser's Stores is providing information about Club participation before payment.
3.15. If a Member uses a Voucher when purchasing the Organiser's products, Points are credited only on the portion of the order value actually paid by the Member.
<b>4. ADDITIONAL CLUB BENEFITS</b>
4.1. The Organiser is entitled to apply additional promotional scoring rules, such as Bonus Points or Double Points for a given purchase of the Organiser's products.
4.2. Each Club participant has the right to use dedicated offers, which provide the opportunity to receive promotional gifts for an additional payment of PLN 1 only when making purchases of the Organiser's products in Physical Stores.
4.3. A Member accepts that promotional gifts are available only in limited quantities.
4.4. If the Organiser's products purchased in the same transaction in which a Member received a promotional gift are returned, the Member is obligated to return the promotional gift.
4.5. A Member has the right to use free styling consultations and advice from a stylist, both in Physical Stores and in the form of online meetings.
<b>5. RETURNS AND COMPLAINTS REGARDING ORGANISER'S PRODUCTS PURCHASED UNDER THE CLUB</b>
5.1. A Member may make returns and lodge claims regarding the Organiser's products in accordance with the conditions for returns and claims separately specified by the Organiser.
5.2. If the Organiser's products are returned, Points for the returned Product are deducted from the Member's Point balance on the Account. If the return concerns a transaction in which Points were converted into a Loyalty Voucher, the Voucher becomes inactive and shall be reactivated upon obtaining the number of Points required for conversion into a Loyalty Voucher.
5.3. Upon reacquisition of Point balance entitling conversion into a Loyalty Voucher, the Loyalty Voucher shall be reactivated.
5.4. Points for product purchases in the Online Store receive "pending" status. After 35 days from receipt of the Member's order, Points change status from pending to standard.
<b>6. COMPLAINT PROCEDURE</b>
6.1. A Member is entitled to lodge complaints by submission via email to the Organiser at [email protected], or by post to the Organiser's registered office address, or by making a record in Physical Stores.
6.2. A complaint should contain data enabling identification of the Member and provision of a response to the complaint, including the full name, address or email address, contact telephone number, indication of the reason for the complaint and the substance of the request.
6.3. All complaints shall be considered within 14 days of their receipt.
6.4. The rules for lodging and considering complaints in no way limit the right of a Member to bring proceedings before the competent common court.
<b>7. PERSONAL DATA</b>
7.1. A Member's joining the Club is equivalent to acceptance of these Regulations and consent for processing of personal data in accordance with these Regulations and the provisions of the General Data Protection Regulation (GDPR).
7.2. The controller of the provided personal data is the Organiser.
7.3. Member data is processed at the Organiser's registered office and by entities acting on its behalf for the purpose of operating the Club.
7.4. Members' personal data may be transferred to entities bound by a data processing agreement with the Organiser.
7.5. A condition of Club participation is the provision of true personal data.
7.6. A Member has the right to withdraw consent for data processing at any time, without prejudice to the lawfulness of processing conducted prior to withdrawal.
7.7. A Member has the right to access the contents of their personal data, rectification, erasure, restriction of processing, and right to object to processing, as well as the right to lodge a complaint with the President of the Office for Personal Data Protection.
7.8. Contact with the Organiser: [email protected].
7.9. Further information on personal data processing is available in the Privacy Policy at https://www.tatuum.com/polityka-prywatnosci.
<b>8. ACCOUNT SUSPENSION AND DELETION</b>
8.1. The Organiser may temporarily block an Account or permanently exclude a Member from the Club with immediate effect in the following cases:
8.1.1. A Member violates the provisions of these Regulations;
8.1.2. A Member provided false personal data;
8.1.3. A Member committed an action or omission that results in harm to the Organiser;
8.1.4. A Member uses the Club for purposes or incidentally to professional or business operations;
8.1.5. A Member requested cessation of processing of their personal data.
8.2. The decision regarding Account blocking or exclusion of a Member from the Club is within the discretion of the Organiser.
8.3. Following cessation of the reason for Account blocking, the Account may be unblocked.
8.4. Upon exclusion of a Member from the Club, Points and Vouchers accumulated on the Account shall be invalidated, and the Member's Account shall be permanently deleted.
<b>9. RESIGNATION FROM THE CLUB</b>
9.1. A Member may resign from Club participation at any time.
9.2. A Member who joined the Club before amendment of these Regulations and does not agree with the new version of these Regulations is entitled to submit a statement of resignation from Club participation within 14 days of notification of the amendment.
9.3. Resignation may be effected by submitting an appropriate statement in the form of:
9.3.1. In writing – in a Physical Store;
9.3.2. In writing – by sending correspondence to the Organiser's registered office address;
9.3.3. Electronically – by sending an email to [email protected] or by unchecking previously given consents on the www.tatuum.com website or in the Application.
9.4. A statement of resignation from Club participation should contain at least the Member's full name, clear expression of the intention to resign and contact details enabling identification of the Account.
<b>10. FINAL PROVISIONS</b>
10.1. The Club is operated in accordance with generally applicable tax law provisions and does not create tax obligations for the Member.
10.2. Change of Club participation terms or termination of the Club does not give rise to any claims against the Organiser.
10.3. Any provision of these Regulations that proves to be invalid, ineffective, contrary to law or unenforceable shall be ineffective only to the extent of such invalidity and shall not affect the remaining provisions. The Organiser undertakes to replace such provision with a new provision that is valid, effective, lawful and as closely approximates the original as possible.
10.4. In all matters not regulated by these Regulations, the applicable law shall be the law of the Republic of Poland, in particular the provisions of the Civil Code.
10.5. Any disputes arising from these Terms and Conditions shall be resolved by the competent common court with territorial jurisdiction over the Organiser's registered office.
10.6. These Terms and Conditions apply from 23 April 2026.
LOYALTY PROGRAM - TERMS OF USE
TATUUM TUUGETHER LOYALTY CLUB TERMS AND CONDITIONS
applicable as of 5 August 2025
1. GENERAL PROVISIONS
1.1. The organiser of the loyalty programme operated under the name “TATUUM TUUGETHER” (the “Club”) is “KAN” Spółka z ograniczoną odpowiedzialnością, with its registered office in Łódź, at ul. Wiączyńska 8a, 92-760 Łódź, entered into the Register of Entrepreneurs of the National Court Register maintained by the District Court for Łódź – Śródmieście in Łódź, 20th Commercial Division of the National Court Register, under KRS number 0000119998, NIP (Tax ID) 7251019880, with share capital of PLN 11,700,000.00 (the “Organiser”).
1.2. The Club shall be operated in accordance with the provisions of these Terms and Conditions. The Organiser reserves the right to amend these Terms and Conditions at any time, without the need to state any reason. Any amendments to the Terms and Conditions shall be effective as of the date of their introduction, unless a specific provision stipulates a different effective date. The currently binding version of the Terms and Conditions is available on the website www.tatuum.com and is also accessible to Customers (as defined below) at Physical Stores (as defined below). Any amendments to the Terms and Conditions shall not affect or limit the rights already acquired by Members prior to the introduction of such amendments. In the event of any changes to the Terms and Conditions, the Organiser shall notify the Members at the email addresses or telephone numbers provided by them, supplying information regarding the planned changes together with a link to the revised Terms and Conditions. Such notification shall be sent to the Members no later than fourteen (14) days prior to the effective date of the revised Terms and Conditions.
1.3. Pursuant to the provisions of these Terms and Conditions, any natural person having full legal capacity who makes purchases at the Organiser’s Physical Stores or via the Organiser’s Online Store may become a Member of the Club (“Member”). The term “Online Store” shall mean the online store operated by the Organiser at www.tatuum.com and its subpages, through which products offered by the Organiser may be purchased. The term “Physical Store” shall mean any brick-and-mortar point of sale operated by the Organiser or a “Partner” (a natural person, legal entity, or organisational unit without legal personality cooperating with the Organiser for the purpose of selling the Organiser’s products); the current list of Physical Stores is available at www.tatuum.com. The Physical Stores and the Online Store are hereinafter jointly referred to as the “Stores.”
1.4. A Member may join the Club either before or during the course of making purchases at the Stores. Upon expressing their intention to join the Club, the Organiser shall create an individual Member account for the Member (the “Account”), through which the Member shall participate in the Club. As part of the Club, the Member shall receive virtual “Points” in exchange for purchasing products at the Stores. These Points are accumulated in the Member’s Account. Upon collecting a specified number of Points, the Member shall become entitled to receive discounts and other benefits, as detailed in these Terms and Conditions, including monetary benefits granted by the Organiser or obtained through the redemption of accumulated Points (“Vouchers”).
1.5. The Club has been operated within the territory of the Republic of Poland since 1 March 2017 and shall continue to operate until its termination. The Organiser reserves the right to terminate the Club, subject to prior one (1) month notice. Notice of termination shall be given via the Organiser’s website, by sending an appropriate message to the Members (using the contact details provided by them), and shall also be displayed in the Online Store and at a visible location in the Physical Stores.
1.6. Only adult individuals residing within the territory of the Republic of Poland, making purchases of the Organiser’s products in the capacity of a consumer (within the meaning of the Civil Code), may become Members. Employees and associates of the Organiser or the Partner, as well as employees and associates of entities affiliated with the Organiser or the Partner, are not eligible for Club membership. Sole proprietors may also join the Club, provided that their participation is unrelated to their business activity and is not of a professional nature in the context of their business operations.
2. GENERAL RULES FOR PARTICIPATION IN THE CLUB AND JOINING THE CLUB
2.1. Prior to joining the Club, the Member shall familiarise themselves with the content of these Terms and Conditions and accept its provisions. A Member may join the Club at any time during the operation of the Club. Participation in the Club is voluntary and free of charge. Creating an Account is also voluntary and free of charge; however, it is a prerequisite for joining the Club.
2.2. In connection with participation in the Club, the Member shall receive from the Organiser, at the contact details provided by the Member, information regarding promotions, Vouchers, and all other information related to Club membership, in particular including notices regarding amendments to these Terms and Conditions.
2.3. In order to join the Club, the Member must complete a free registration. Registration may be carried out as follows:
2.3.1. At a Physical Store – by providing a mobile phone number, to which a one-time verification code shall be sent. Upon entering the code in the store, the Member’s identity is verified, and registration with the Club is completed.
2.3.2. In the Online Store – by completing the registration form, provided that in this case the Member must hold an account in the Organiser’s Online Store.
2.4. As part of the registration form, the Member is required to provide the following data:
2.4.1. first name and surname;
2.4.2. mobile phone number;
2.4.3. email address;
2.4.4. date of birth – if the Member wishes to receive a Birthday Voucher.
2.5. The Member is obliged to provide truthful information and to update such information by notifying the Organiser directly at a Physical Store or by sending a relevant message to the Organiser’s registered address as indicated above or via email at: [email protected]. By joining the Club, the Member acknowledges that providing false or incomplete information referred to in Section 2.4 may prevent the Member from participating in the Club or from redeeming Points and Vouchers under the Club. Similarly, failure to update the information referred to in Section 2.4 may result in the consequences indicated in the preceding sentence. The Organiser shall not be held liable for any delays, difficulties, or inability to benefit from Club privileges resulting from the provision of incomplete or inaccurate information by the Member, or from failure to update such information.
2.6. Upon completion of the registration form referred to in Section 2.3, the individual becomes a Member of the Club. The Organiser registers the Member as a Club participant and creates an Account, on which Points will be accumulated. The Member has access to the Account and to the information collected within the Account at any time. In order to obtain access to such information, the Member must provide appropriate identification data in the Physical Store or log into their Account by entering their email address and the password they have set. Creating an Account does not entitle the Member to receive any Points, Vouchers, or other benefits in respect of purchases made prior to joining the Club.
3. ACCOUNT, POINTS AND VOUCHERS
3.1. The Member may log into their Account via the “MY ACCOUNT” tab available on the homepage of the Online Store. Login is carried out using the email address provided during Club registration and the password created by the Member. Only one Account may be created per email address. Each Member may hold only one Account within the Club, which entitles them to earn Points and receive Vouchers. It is not possible to combine Points or Vouchers from different Accounts or to transfer Points or Vouchers from one Account to another.
3.2. The Member sets their own Account password. The password is confidential and must not be disclosed by the Member to any third party. The Organiser shall not be liable for any damages suffered by the Member as a result of disclosing the password to third parties or failure to properly secure the password against unauthorised access.
3.3. Logging into the Account allows the Member to:
3.3.1. check the number of accumulated Points and available Vouchers;
3.3.2. make purchases of the Organiser’s products in the Online Store;
3.3.3. view transaction history within the Stores;
3.3.4. filter purchases by date, location, product price, and product index number;
3.3.5. receive information about ongoing promotional campaigns;
3.3.6. earn, view, and redeem Points and Vouchers – to reduce the price of the Organiser’s products in the Online Store.
3.4. Deletion of the Account by the Member results in the loss of all entitlements granted to the Member in connection with Club participation, as listed in Section 3.3. The Organiser shall not be liable for any damage suffered by the Member as a result of the deletion of the Account by the Member or by a third party acting based on access (authorised or unauthorised) to the Account.
3.5. As part of their Club membership, Members are entitled to receive the following Vouchers. The Vouchers referred to in Sections 3.5.1 – 3.5.3 shall be delivered to the Member by the Organiser within thirty-five (35) days from the date the Member fulfils the conditions for obtaining a given Voucher:
3.5.1. Welcome Voucher;
3.5.2. Birthday Voucher;
3.5.3. Loyalty Voucher.
3.6. The Welcome Voucher is granted to the Member upon registration and successful Club enrolment. The condition for using the Welcome Voucher is making a purchase of the Organiser’s products for a minimum amount of PLN 299 (in words: two hundred and ninety-nine zlotys). The Welcome Voucher entitles the Member to a discount of PLN 50 (in words: fifty zlotys). The Welcome Voucher is valid for ninety (90) days from the date of its delivery to the Member.
3.7. The Birthday Voucher is granted only if the Member has provided their date of birth during registration (or updated this information later). Five (5) days before the Member’s birthday, the Organiser shall send the Birthday Voucher. The Birthday Voucher entitles the Member to a 15% (in words: fifteen percent) discount on purchases of the Organiser’s products. The Birthday Voucher is valid for thirty (30) days from the date of its delivery to the Member.
3.8. The Loyalty Voucher is issued in exchange for Points accumulated by the Member. Points are earned for purchasing the Organiser’s products in the Stores at a conversion rate of 1 (one) Point for every full PLN 1 (one zloty) spent. The value is rounded down to the nearest full zloty. Only the value of the Organiser’s products is included in the calculation. Other costs, such as delivery fees in the Online Store, are excluded. Once the Member accumulates 800 (eight hundred) Points, they are converted into a Loyalty Voucher worth PLN 50 (fifty zlotys), which may be redeemed for the Organiser’s products. The minimum order value for redemption is PLN 51 (fifty-one zlotys). The Loyalty Voucher is valid for ninety (90) days from the date of its delivery to the Member.
3.8¹. If the value of non-discounted products covered by a Loyalty or Welcome Voucher is lower than the Voucher’s value, the Voucher will be redeemed only up to the amount necessary to reduce the product price to no less than PLN 1.00 gross per item. The unused portion of the Voucher will expire and cannot be applied to a different order. The Member acknowledges that when using a Voucher on a product of lower value than the Voucher itself, the effective discount will be proportionally reduced.
3.9. Points expire one (1) year after the date of accrual. Any Points not redeemed for a Loyalty Voucher by that time will expire. New Points may be earned through subsequent qualifying purchases.
3.10. After half of a Voucher’s validity period has passed (for the Welcome, Birthday, or Loyalty Voucher), the Organiser shall send a reminder to the Member’s contact details (as provided or updated) – including phone number and email address – notifying them that they have fifteen (15) or forty-five (45) days remaining to use the Voucher.
3.11. The Birthday Voucher may be used on both discounted and non-discounted products. The Welcome and Loyalty Vouchers may only be used on non-discounted products. The Birthday Voucher cannot be combined with other Vouchers or promotional or marketing campaigns. The Welcome and Loyalty Vouchers may be used together but may not be combined with other promotions. When combining the Welcome and Loyalty Vouchers, or two Loyalty Vouchers, the minimum order value must exceed the total Voucher value by at least PLN 1 (one zloty). If the order value is lower, combining the Vouchers is not permitted.
3.12. If the Member uses more Vouchers than necessary to reduce the order value to the minimum, the excess Vouchers will be considered redeemed, even if no further discount is applied. Their value is non-refundable and cannot be reassigned to the Member’s Account. The Member may contact Customer Service prior to placing an order to inquire about the number of Vouchers that may be applied. If Points or Vouchers are credited to a Member’s Account contrary to these Terms and Conditions, the Organiser reserves the right to invalidate the relevant Points or Vouchers. It is not possible to have a negative Points balance on the Account.
3.13. The Organiser does not impose a limit on the number of Points or Vouchers that may be earned during a calendar year. Points and Vouchers remain valid until the Club is discontinued, unless these Terms and Conditions are amended accordingly. Following Club termination (with due notice provided under Section 1.5), any unused Points or Vouchers shall expire, and the Member shall not be entitled to any discount or compensation for the forfeited Points or Vouchers. The Organiser shall not be liable for such losses provided that the notice obligations under Section 1.5 were fulfilled.
3.14. Redeemed Points and Vouchers are deducted from the Member’s Account. Points and Vouchers cannot be exchanged for cash or Organiser’s products of equivalent value. To earn Points for purchases, the Member must identify themselves as a Club participant prior to completing payment in a Physical Store, including by providing a phone number or email address for verification. For purchases in the Online Store, Points are accrued automatically provided the Member is logged into their Account. If a Member fails to confirm Club participation prior to payment, Points cannot be retroactively credited based on a receipt or invoice.
3.15. When using a Welcome, Loyalty, or Birthday Voucher for purchases, Points will only be accrued on the portion of the order actually paid by the Member. The portion covered by a Voucher is excluded from Point calculation.
4. ADDITIONAL BENEFITS OF CLUB MEMBERSHIP
4.1. The Organiser reserves the right to apply additional promotional point-earning rules, such as Bonus Points or Double Points for specific purchases of the Organiser’s products. Such promotional rules shall not prejudice other Members and shall be defined in detail in the terms and conditions of each individual promotion.
4.2. Each Club Member is entitled to benefit from dedicated offers under which they may collect promotional gifts for an additional fee of PLN 1 (in words: one zloty) solely at the time of purchasing the Organiser’s products in Physical Stores. Promotional gifts are fully valuable products of the Organiser that are available for general sale in the Stores. The right to collect promotional gifts shall be specified in detail in the terms and conditions of the relevant promotion.
4.3. The Member acknowledges that promotional gifts are available only in limited quantities and that Club membership does not guarantee the ability to collect such gifts once the supply is exhausted.
4.4. In the event of a return of the Organiser’s products purchased in the same transaction in which the Member received a promotional gift, the Member shall also be obliged to return the promotional gift, unless the conditions entitling the Member to receive such a gift remain fulfilled despite the return of the Organiser’s products.
4.5. As part of Club membership, the Member is also entitled to participate in complimentary meetings and consultations with a stylist, both in Physical Stores and in the form of online sessions. The rules governing such meetings and consultations shall be determined separately in the terms and conditions prepared for each individual session. The Member acknowledges that the number of available appointments is limited and that Club membership does not guarantee participation once all available slots are booked.
5. RETURNS AND COMPLAINTS REGARDING ORGANISER’S PRODUCTS PURCHASED UNDER THE CLUB
5.1. The Member may return or file complaints regarding the Organiser’s products in accordance with the return and complaint policy separately defined by the Organiser, subject to the provisions set out below.
5.2. In the event of a return of the Organiser’s products, the Points previously awarded for the returned product shall be deducted from the Member’s Account balance. If the return concerns a transaction that resulted in the issuance of a Loyalty Voucher through the redemption of Points, such Voucher shall be deactivated and will only be reactivated once the required number of Points has again been accumulated for the issuance of a Loyalty Voucher. The provisions of this Section shall not apply where the return results from a justified complaint, and the defective Organiser’s product is replaced with a new one, free from the defects that were the basis of the complaint.
5.3. Once the Member’s Points balance reaches the threshold necessary for the redemption of Points into a Loyalty Voucher, the Voucher shall be reactivated. The Organiser shall notify the Member of such reactivation by sending a message to the Member’s contact details – via SMS or email.
5.4. Due to the possibility of withdrawal from the purchase of Organiser’s products in the Online Store, Points awarded for such purchases are initially given the status of "pending Points," which cannot be used for subsequent purchases. After thirty-five (35) days from the date the Member receives the order from the Online Store, the pending Points shall automatically convert into regular Points and will be added to the Account. If the return occurs after the Points have been converted to regular status, the provisions of Sections 5.2 – 5.3 shall apply accordingly.
6. COMPLAINT PROCEDURE
6.1. A Member is entitled to submit complaints by sending a notice to the Organiser’s email address at: [email protected], by postal mail to the Organiser’s registered office address, or by submitting a written record at the Physical Stores.
6.2. A complaint submission should include sufficient information to identify the Member and to enable a response to the complaint, including the Member’s first and last name, postal address or email address, contact telephone number, a description of the reason for the complaint, and the requested resolution.
6.3. All complaints shall be reviewed by the Organiser within fourteen (14) days from the date of their receipt.
6.4. The rules for submitting and handling complaints set forth in these Terms and Conditions shall in no way limit or exclude the Member’s right to pursue claims against the Organiser before a competent common court.
7. PERSONAL DATA
7.1. By joining the Club, the Member fully accepts the Terms and Conditions and consents to the processing of the personal data provided by the Member in accordance with the provisions of these Terms and Conditions and Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of personal data (GDPR). The Member undertakes to comply with the rules set forth herein and confirms that they meet all the conditions entitling them to participate in the Club.
7.2. The data controller of the personal data provided by the Member is the Organiser.
7.3. The Member’s personal data is processed at the Organiser’s registered office and by entities acting on its behalf, for the purpose of organising and operating the Club, for the period necessary to carry out those activities. After the Club’s termination, the data may be processed to the extent necessary for the Organiser (as the data controller) to fulfil its legal obligations concerning the retention of financial, accounting, and tax documentation, as well as for purposes arising from the Organiser’s legitimate interests. In the case of data processed based on the Member’s consent, the data shall be processed for the period and scope covered by such consent.
7.4. The Member’s personal data may be transferred to entities with which the Organiser has concluded data processing agreements and which support the Organiser in operating the Club, such as subcontractors, Partners, and other entities involved in implementing Member entitlements under the Club. Providing personal data is voluntary; however, failure to provide mandatory data specified in the registration form will prevent participation in the Club.
7.5. Providing accurate personal data is a condition for participation in the Club, as such data is necessary to ensure the Member’s participation and to enable the Organiser to communicate with the Member. Providing false, incomplete, or no data, or requesting the cessation of processing personal data necessary for Club participation, will result in the temporary suspension or permanent deletion of the Member’s Account.
7.6. The Member has the right to withdraw consent to the processing of personal data at any time, without affecting the lawfulness of processing based on consent before its withdrawal. If the Member withdraws their consent or upon the expiry of the period for which consent was granted, the Organiser (as the data controller) shall only be entitled to process the Member’s personal data to the extent and for the time permitted by applicable law.
7.7. The Member has the right to access the content of their personal data provided during registration or updated thereafter, as well as the right to rectify, delete, restrict processing, and object to the processing of their personal data. The Member also has the right to lodge a complaint with the President of the Personal Data Protection Office.
7.8. The Organiser (as the data controller) may be contacted by email at [email protected]. The Member also has the right to contact the Organiser by mail at its registered office address.
7.9. Further information on the processing of personal data is available in the Privacy Policy, accessible at https://www.tatuum.com/en/privacy-policy
8. ACCOUNT SUSPENSION AND DELETION
8.1. The Organiser may temporarily suspend a Member’s Account or permanently exclude a Member from the Club with immediate effect in the following cases:
8.1.1. the Member breaches the provisions of the Terms and Conditions;
8.1.2. the Member has provided false personal data;
8.1.3. the Member has committed an act or omission that has caused damage to the Organiser;
8.1.4. the Member uses the Club for purposes related to their professional or business activity;
8.1.5. the Member has requested cessation of the processing of their personal data, the processing of which is necessary for their participation in the Club.
8.2. The decision to suspend the Account or exclude the Member from the Club is made by the Organiser based on the occurrence of any of the reasons specified in Sections 8.1.1 to 8.1.5.
8.3. If the reason for suspension ceases to exist, the Account may be reactivated. If the reason for suspension persists, the Account may be permanently deleted, and the Member may be excluded from the Club.
8.4. In the event of the Member’s exclusion from the Club, all Points and Vouchers accumulated in the Account shall be invalidated, and the Member’s Account shall be permanently deleted without the possibility of reinstatement.
9. RESIGNATION FROM THE CLUB
9.1. A Member may resign from participation in the Club at any time.
9.2. A Member who joined the Club prior to an amendment of the Terms and Conditions and does not agree with the new version thereof shall have the right to submit a statement of resignation from Club membership within fourteen (14) days from the date on which the Organiser provided information regarding the changes. The foregoing does not affect the Member’s right to resign from the Club at any time, as provided in Section 9.1.
9.3. Resignation may be submitted by the Member by way of a statement of resignation in one of the following forms:
9.3.1. in writing – at a Physical Store;
9.3.2. in writing – by postal mail sent to the Organiser’s registered office address;
9.3.3. electronically – by email sent to: [email protected].
9.4. The resignation statement should include at minimum the Member’s full name, an explicit declaration of the intention to resign from the Club, and additional information (including contact details) enabling identification of the specific Member Account. A resignation submitted in written form must bear the Member’s handwritten signature.
10. FINAL PROVISIONS
10.1. The Club is operated in accordance with the applicable provisions of tax law and does not give rise to any tax obligations on the part of the Member.
10.2. Amendments to the rules of participation in the Club or the termination of the Club shall not give rise to any claims against the Organiser by the Members, including in particular claims for damages, provided that the Organiser has complied with the provisions of Section 1.5 in the case of Club termination.
10.3. Any provision of the Terms and Conditions that is held to be invalid, ineffective, unlawful or unenforceable shall be ineffective only to the extent of such invalidity, ineffectiveness, unlawfulness or unenforceability and shall not affect the validity, effectiveness, lawfulness or enforceability of the remaining provisions of the Terms and Conditions, nor shall it render the remaining provisions invalid, ineffective, unlawful or unenforceable in any other jurisdiction. The Organiser undertakes to replace any invalid, ineffective, unlawful or unenforceable provision with a new provision that is valid, effective, lawful, enforceable and as closely aligned as possible with the intent of the original provision.
10.4. Any matters not governed by these Terms and Conditions shall be subject to the applicable laws of the Republic of Poland, in particular the provisions of the Civil Code.
10.5. All disputes arising from or in connection with these Terms and Conditions, including any disputes regarding their existence, interpretation or validity, shall be resolved by the competent common court having jurisdiction over the registered office of the Organiser.
10.6. These Terms and Conditions, in the above wording, shall enter into force on 5 August 2025.
TERMS AND CONDITIONS OF THE TATUUM BRAND LOYALTY PROGRAMME
VALID FROM 03.10.2023
§ 1 General provisions
1.Within these terms of the Programme, referred to as the „Terms”, the following phrases shall have the following meanings:
Organiser- the company KAN Sp. z o.o. with seat in Łódź, Poland, address: 92-760 Łódź, Wiączyńska 8a, entered into the business register kept by the District Court of Łódź-Śródmieście in Łódź, 20th commercial department of the Polish National Court Register under KRS no. 119998, using the REGON (statistical) no, 471164930 and the NIP (tax id.) no. 7251019880, with company capital amounting to 11,700,000.00.
Programme - the loyalty programme described in the present Terms;
Participant - a natural person with full capacity to perform legal acts, making purchases at a retail outlet of the Organiser, who chose to enter the Programme
On-line store – – the on-line store operated by the Organiser, found at the address https://www.tatuum.com/ and on the relevant subpages;
Retail outlet– a point of sale operated by an Organiser or Tatuum Partner; the current list of retail outlets is available at https://www.tatuum.com/strony/sklepy-stacjonarne;
Account individual Participant account, by way of which they may participate in the Programme described by the present Terms;
Regular Customer Card – provided to Customers for purchases made at Outlets, allowing the making of purchases within the scope of reductions assigned to the card, according to specific percentage values.
Customer a person being a customer of a Retail Outlet, who may also be a Participant of the Programme;
Points points collected by a Participant for making purchases at Retail Outlets. Points entitle the Customer to receive rebates and other benefits according to the rules described in the Terms,
Coupon a cash benefit awarded to Programme Participants according to purchases made
Contract a contract concerning the entry into the Programme, concluded between the Organiser and a Participant on the basis of the Terms
Tatuum Partners – natural persons, legal persons and organisational units without legal personality cooperating with the Organiser for the purpose of sale of Tatuum brand goods.
2. The present Terms describe the conditions and rules of usage of the Programme as operated by the Organiser.
§ 2 General terms of participation
1. Only a natural person with full capacity to perform legal acts, which would fulfil all conditions set forth by the present Terms, may be a Participant in the Programme.
2.Before accession to the Programme, the Participant is obliged to acquaint themselves with the content of these Terms.
3. A Participant may join the Programme at any point during its operation.
4. Participation in the Programme is voluntary and free of charge.
5. The Programme described by these Terms is operated exclusively in the Republic of Poland.
6. The Programme commences on March 1st, 2017, and continues until cancelled by the Organiser.
7. Purchases made with the use of a Regular Customer Card do not go towards purchases made in this Programme. This means that a Customer holding a Regular Customer Card will not be able to use it in the Programme described in the present Terms.
8. In relation to participation in the Programme, the Participant will receive from the Organiser, to their e-mail address or phone number, notifications of special offers, Coupons and other information related to the Programme.
§ 3 Loyalty Programme accession procedure
1. In order to accede to the Programme and make use of it, the Participant is obliged to register for free.
2.A Participant may register with the Programme in the following ways:
a) by voicing their will to accede to the Programme by giving their registration data at a Retail Outlet,
b)by filling in the form at the On-line store – link: https://www.tatuum.com/access/registration_step1
3. In course of the Loyalty Programme registration procedure, the Customer provides the following data:
a) first name,
b) last name,
c) cell phone number,
d) e-mail address,
e) date of birth – if they would want to use the birthday coupon.
The Customer is obliged to provide true data, and to notify the Organiser if they change.
4. Acceding to the Programme at a Retail outlet, the Customer confirms the acceptance of the provisions of the Terms. As soon as Participant activation in the Programme is confirmed, a Contract is concluded with the Organiser concerning the maintenance and operation of the Participant account in the Programme.
5.. Any person who would wish to accede to the Programme by filling out the form at the On-line store, should hold a Store account or open one when joining the Programme. For this purpose, they should fill in the registration form found at www.tatuum.com, giving all the data requested there. The form is an invitation to conclude a Contract, made by the Organiser to the Customer. When the form is filled in, and the Terms acceptance consent is given, and when the Participant is activated in the Programme, the Contract is concluded.
§ 4 Account
1. The Participant logs in to their Account by the tab „My Account” available on the main page of the On-line store. One logs in using their e-mail address and the password set up by the User themselves.
2.The password is confidential, and it is forbidden to give out the password to third parties.
3. One e-mail address may only be used for one Account.
4. . As part of the Account, the Participant may in particular:
a) make purchases at the On-line store,
b) view their transaction history at the On-line store and at Retail outlets,
c) filter searches by purchase dates, locations, prices of purchased goods and their index numbers,
d) view the list of five closest Retail outlets, which will be verified by using the post code provided during registration with the Programme,
e) receive information on current special offers,
f) receive shopping Coupons for personal use, as described in § 5 of the Terms,
g) receive Points for actions performed acc. to § 5 of the Terms.
5. Should the Participant close their account, this will result in the rights awarded in section 4 above in relation to participation in the Programme to be lost.
6. A Participant in the Programme can only operate one active Account allowing the collection of Points and exchange for Coupons.
§ 5 Coupons and Points
1. In relation to participation in the Programme, a Participant is provided with Coupons, according to the following classification:
a) Welcome Coupon,
b)Loyalty Coupon,
c) Birthday Coupon.
The Organiser sends the Coupons to the e-mail address and phone number of the Participant if the conditions described below are fulfilled, within 35 days from the date of fulfilment of the conditions to receive the Coupon.
2.When making purchases at a Retail outlet, when the Participant indicates their Account data, the Participant is provided with Points, whereby they receive at least one point per one Złoty.
3. The Participant receives their Welcome Coupon upon registration in the Programme. The Welcome Coupon entitles the Participant to receive a PLN 50 reduction when making purchases of Tatuum brand products at a Retail outlet for at least PLN 299. The Coupon may be used exclusively to cover Tatuum brand products; it does not cover products by other brands sold within the Slowly marketplace.
4. The Participant receives their Birthday Coupon on the day they indicate as their birthday at the time of Registration in the Programme. The Birthday Coupon entitles the Participant to receive a 15% reduction when making purchases of reduced and regular price items at a Retail outlet. The Coupon may be used exclusively to cover Tatuum brand products; it does not cover products by other brands sold within the Slowly marketplace.
5. The Participant receives their Loyalty Coupon for every 800 Points collected for purchases at Retail Outlets following their accession to the Programme. The Loyalty Coupon entitles the Participant to receive a PLN 50 rebate for Tatuum brand products when making further purchases at the Store. The minimum purchase value is PLN 51. From the moment 800 Points are collected, or with the expiry of 365 days from accession to the Programme or the cancellation of Points, Points are recorded anew (Point account zeroing). Loyalty Coupons may be used exclusively to cover Tatuum brand products; they does not cover products by other brands sold within the Slowly marketplace.
6.The Welcome Coupon and the Loyalty Coupon are valid for 90 days from the date they are sent to the Participant. The Birthday Coupon is valid for 30 days from the date it is sent to the Participant.
7. If the Participant would not use their Loyalty Coupon or Welcome Coupon within thirty days from the day they are sent, the Organiser will send to their e-mail address or phone number a reminder of the active Coupon that may be used. If the Participant does not make use of their Birthday Coupon within fifteen days from the day it is sent, the Organiser will send to their e-mail address or phone number a reminder of the active Coupon that may be used.
8. The Participant may redeem their Welcome and Loyalty Coupon exclusively to make purchases of goods from regular priced Tatuum brand collections. The Participant may redeem their Birthday Coupons in order to make purchases of goods from reduced-price and regular-price Tatuum brand collections. No coupon may be used for purchases of products of other brands available within the Slowly marketplace.
9. Reductions from the Welcome and Loyalty Coupons can be joined together, however, they are separate from other reductions/ special offers. Birthday Coupons cannot be joined with other Coupons or reductions or special offers.
10.If Points or Coupons are awarded in violation of the Terms, the Organiser is entitled to cancel a suitable number of Points collected by the Participant or cancel the provided Coupons.
§ 6. Promotional gifts in retail outlets
1. Every Tatuum Tuugether Club member can collect promotional gifts for 1 EUR in all retail outlets through special offers Tatuum.
2. The promotional gifts are full-price items available for general sale - both in stores and online at tatuum.com.
3. Promotional gifts are available to Club members at a discounted promotional price as part of a special offer available only in retail stores. For terms and conditions of each offer, please see “Promotion Terms and Conditions”https://www.tatuum.com/en/pages/regulations
4. In order to receive a promotional gift worth 1 EUR, the participant must comply with the terms and conditions of the offer and identify him/herself as a Tatuum Tuugether Club member.
5. The number of promotional gifts is limited. Membership of the Club does not entitle the member to receive promotional gifts once the stock has been exhausted.
6. Promotional gifts are subject to a complaint procedure as described in the terms and conditions of the store https://www.tatuum.com/en/regulations/regulationen.
7. When returning product(s) purchased in the same transaction in which the customer received a promotional gift - the customer must return the promotional gift as well, regardless of the number of products returned. The general rules for returns are set out below:https://www.tatuum.com/en/pages/delivery
§ 7 Returns and Complaints concerning goods purchased within the Programme
1. A Customer who is a Participant in the Programme may return the purchased goods according to conditions separately described by the Organiser, reserving section 2 below.
2. If goods are returned that have been purchased with then use of a Coupon, Points are deducted and the Coupon loses validity. This does not cover situations, when the return of the goods takes place following a justified complaint.
3. If the amount entitling one to use a Coupon is exceeded again, a new Coupon is generated, and this will be confirmed by the Organiser by a text/ e-mail message sent to the Participant.
§ 8 Contract term
1. The Contract is concluded for an indefinite period.
2. The Participant is entitled to withdraw from the Contract and give up participation in the Programme at any time. The abandonment statement may be made by removing the consent „I wish to join the Loyalty Programme” under „My Account”, it may be given personally at any Retail outlet, it may be made by sending a message to the address of the Organiser or by e-mail to [email protected].
3. The Organiser is entitled to terminate the Contract with a notice period of one month, effective at the end of the calendar month, if they abandon the continued operation of the Programme. The Organiser is entitled to terminate the Contract effective immediately, if the Participant would provide false information during the Programme registration process or if they would perform other unlawful acts in relation to participation in the Programme with respect to the Organiser. The withdrawal from the Contract may take place in writing or by e-mail sent to the Customer e-mail address.
§ 9. Complaint procedure
1. All complaints should be submitted to [email protected], by post directly to the address of the Organiser or in person at any Retail outlet.
2. The complaint must include data of the Participant allowing the transfer of a response to the complaint, and a description of the event forming its basis.
3. The Organiser will process the complaint within fourteen days of the day it is received.
§ 10 Closing provisions
1. The present Terms are made available free of charge in electronic form via the Organiser’s website, in a version allowing it to be downloaded, recalled and stored, as well as in paper form at Retail outlets.
2. The Organiser reserves the right to change the provisions of the Terms, should the necessity of introduction of changes would be directly related to a change in legal provisions, and to improve the quality of the provided services. Should any of the indicated causes arise, the Organiser will send to the Participants, to the e-mail addresses or phone numbers provided, a notification of the planned change of the Terms with a link to the new content of the Terms. The information will be sent to the Participants fourteen days before the planned changes would enter into force. The Participants will also be notified of changes to the Terms, by a post including information on the changes at the website under www.tatuum.com, with a list of changes and the dates of the changes at the end of the Terms.
3. Should the Participant decline to accept changes in the Terms, the Participant is entitled to abandon participation in the Programme by sending a suitable statement to the Organiser.
4. Any disputes from the implementation of the provisions of the present Terms will be settled by the Parties primarily by amicable negotiations. Should this prove to be impossible, disputes shall be resolved by a common court of law pursuant to the provisions of the Polish act of November 17th, 1964, Polish Civil Code).
5. The Terms enter into force on the day of their publication.
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