Delivery

Shipping methods and costs will vary depending on the country of delivery. The shipping methods that can be selected at the time are available during order finalization.
Product Delivery is available within the territory of the European Union, excluding Ireland, Malta and Cyprus.

The shipping address of your order must be in the same country of delivery that you selected when you came to the store website.

If the standard delivery is chosen, the courier will try to deliver the package twice to the indicated address. After two unsuccessful attempts to deliver the parcel, it will be sent back to the online store.

Reposting involves an additional fee according to the standard price list in the store's regulations.

RETURNS

IF THE ARTICLE OR SIZE IS MISMATCHED YOU HAVE 30 DAYS FOR RETURN!

To return an item bought in our online shop:

1. Contact our Customer Service Office at [email protected];
IMPORTANT:

a) in the subject of the e-mail, please write: ”Return - order no. ..........”
b) in the body of the e-mail, please write the number of your order, and your phone number.

2. Fill and sign a personalized form of the return, received in the order confirmation e-mail, or use the model withdrawal form (you’ll find it here);

3. Pack the form and the item you want to return and send them at your expense to the following address:

Kan Sp. z o.o.
Panattoni Apliance Park
Jędrzejowska 85
93-636 Łódź, Poland

with the note: Magazyn ESHOP.

4. The refund will be made within 14 days since the date of the return shipment arriving at our warehouse.The form of refund depends on the payment method chosen when you are placing the order. In the case of payment on delivery, a refund is made to the bank account given in the return form.